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Copy of - 1.22 Process - Card Lock Procedure [Placeholder Process]

Public
Demo
Integrations
Zendesk
Customer demos
Mercury
Valentin - Agent Script Example

Public
Demo
Integrations
Zendesk
Customer demos
Mercury
Valentin - Agent Script Example

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1.22 Process - Lock Card

🚨 Always ensure customer's card is locked immediately if customer call/chat in and inform that they lost/misplaced the card OR report dispute/unauthorised transaction(s) on the account.

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